Quality is more than just about people following processes and practices.
Sure, establishing the best processes and practices and teaching people the discipline on how to apply it are important. For us, what’s most important is how a team interacts working together every day. It’s about the culture.
We practice the belief that quality happens when the team culture feeds the processes and practices and vice versa. It’s about how we live our values and work together every day.
For example, we respect one another personally and professionally. In our own way, each of us is a leader and makes a significant contribution. We take ownership of what we do, and it’s what we expect from each other.
Growth and development are encouraged on an individual level as it makes us a stronger team collectively. Outside of our team, we collaborate with our customers and suppliers to forge an ever-stronger supply chain. In turn, our customers recommend us to others because of our quality and culture.
Our team leads and lives by our values and the proof is in our products and relationships with one another, our suppliers, and customers. Pasting a list of values on the wall for everyone to read doesn’t create a quality culture, people do.